ASE Test Preparation P2 Parts Specialist Delmar ASE Test Prep Manual – USED
ASE Test Preparation P2 Parts Specialist Delmar ASE Test Prep Manual – USED*** PLEASE SEE DESCRIPTION *** by Delmar, Most Recent Edition We Sell Only the Newest Edition that is Published Today. We purchase direct from Delmar and sell hundreds of the ASE test Prep Manuals every week. Anytime there is a change in the manuals content we return old copies in exchange for new editions. The Delmar Self-Study Guide for the P2 Parts Specialist ASE Test contains an abundance of content designed to help you successfully pass your ASE exam. This manual will ensure that you not only understand the task list and therefore the content your actual certification exam will be based upon, but also provides descriptions of the various types of questions on a typical ASE exam, as well as presents valuable test taking strategies enabling you to be fully prepared and confident on test day.ASE P2 Auto Test Prep Study Guide – Parts SpecialistA. General Operations (10 questions) 1. Calculate discounts, selling prices, percentages, and pro-rated warranties. 2. Determine the need for special order and/or handling charges. 3. Identify and convert units of measure. 4. Determine alphanumeric sequences. 5. Determine sizes with precision measuring tools and equipment. 6. Perform money transactions (Cash, checks, credit and debit cards). 7. Perform sales and credit invoicing including retail, wholesale, and online transactions. 8. Interact with management and fellow employees. 9. Know the value of housekeeping skills (facility, work stations, and backroom). 10. Assist with employee and customer training. 11. Identify potential safety risks; demonstrate proper safety practices. 12. Identify regulated and/or hazardous materials; know proper handling. 13. Identify potential security risks. 14. Identify parts industry terminology. 15. Know the value of company policies and procedures. 16. Know the basic functions of tools and equipment used in automotive service.B. Customer Relations and Sales Skills (11 questions) 1. Identify customer needs and skill level. 2. Handle customer complaints. 3. Provide information related to the sale, warranty, and return policy. 4. Handle the return of products; determine the differences among new, core, warranty, labor claim, and customer satisfaction returns. 5. Acknowledge/greet customer. 6. Demonstrate proper telephone etiquette and sales skills. 7. Obtain pertinent product application information. 8. Present a knowledgeable and professional business image. 9. Recognize the importance of selling related items. 10. Identify product features and benefits. 11. Handle sales objections. 12. Balance telephone and in-store customers. 13. Promote store services and features. 14. Promote premium and feature products. 15. Solve customer problems. 16. Close the sale. C. Vehicle System Knowledge (40 questions) 1. Identify major components. 2. Identify component function and common reasons for replacement. 3. Identify related items, including fluids and service chemicals. 4. Provide basic use, maintenance, installation, and warranty information. More… D. Vehicle Identification (3 questions) 1. Locate and utilize vehicle ID number (VIN) 2. Locate production date. 3. Locate and utilize component identification data and vehicle-specific build options. 4. Identify body styles and chassis configurations. 5. Utilize additional reference material for interpreting component information. 6. Locate paint code(s). E. Cataloging and Information Systems Skills (6 questions) 1. Determine proper resource to identify needed part(s). 2. Obtain and interpret additional information (footnote, illustration, etc.). 3. Utilize additional reference material (technical bulletins, interchange list, supplements, specifications, guides, internet sites, etc.). 4. Identify the terminology and abbreviations used in resources. 5. Perform catalog and information system maintenance. Specifications Publisher: Delmar Cengage Learning Softcover: 344 pages Dimensions: 11.0 x 8.5 x 0.6 inches
ASE Test Preparation P2 Parts Specialist Delmar ASE Test Prep Manual Guide
The Delmar Self-Study Guide for the P2 Parts Specialist ASE Test contains an abundance of content designed to help you successfully pass your ASE exam. by Delmar, Most Recent Edition. ASE Test Prep Manual P2, Parts Specialist.
Delmar ASE Test Preparation P2 Parts Specialist 2013 5th Edition PB
Up for sale is a 5th edition Delmar ASE Automotive Technician Certification Test Prep softcover book for P2 Parts Specialist published in 2013. Though no longer pristine, it is still a solid copy with a sturdy binding and no marks to the interior pages.
ASE Test Preparation – P2 Parts Specialist (Delmar Learning’s Test Preparati…
You are purchasing a Acceptable copy of ‘ASE Test Preparation – P2 Parts Specialist (Delmar Learning’s Test Preparation)’. Expect visible wear—creases, notes, highlights, maybe even a splash of water here and there.